Trial saddle
Customers often ask whether we also send saddles “on trial”. Unfortunately, we cannot offer a test saddle service in this sense, as we ship so many saddles worldwide and sending additional sample saddles would cause a great deal more paperwork, incurring additional high costs, which we would again have to pass on to our customers through increases in prices, as other companies often do. Our aim is to continue offering customer-friendly prices and keep costs down wherever possible.
But this doesn’t mean you are buying the proverbial “pig in a poke”. As an end customer you therefore have – as from the date of delivery - a 14-day return period in which you are free to test the saddle three times and try it out thoroughly in all gaits.
If you have also ordered a saddle pad, please put an old towel or sheet underneath to protect the saddle and the pad from soiling. If, contrary to expectation, you are not happy with the saddle, simply return the product to us and we will refund the purchase amount less shipping costs (which we regard as a usage fee for the saddle) immediately and in full amount! This means customers can test our saddles with very little financial risk.
We do however offer our customers in Germany a test saddle package for two different models on payment of a small deposit:
The models Virginia Rose and Missoula Nut are produced on customers’ special request only and therefore are not subject to our returns policy. For this reason, these two models are available in a 14-day test package, so that you can make yourself familiar with them before placing an order. We are sure you will be convinced by this great saddle. Please inquire about our exact conditions by telephone or e-mail at service@barefoot-saddle.de .
Our Nottingham saddle in seat size 3 (clothing size women 46-48/50, men 54-56/58) is also a special model. We do not normally have his saddle in seat size 3 in stock: It is produced at customers’ request only and is also not subject to our returns policy. We therefore also offer the Nottingham in seat size 3 in a 14-day test package so that you can find out in cooperation with us whether this saddle model is suitable for you and your horse. Please inquire about our exact conditions by telephone or e-mail at service@barefoot-saddle.de .
Returns: In order to guarantee fast processing, simply send us the completed return delivery note (enclosed with your order) together with your return.
Please note: Articles must always be returned in full, undamaged and in a clean state. For the return shipment, you are free to use the transport company of your choice. Customers bear the direct cost of return shipments. Please note that we can only accept your return shipment if sufficient postage has been paid. For organisational reasons, we do not accept unpaid shipments.
Address for returns:
Barefoot - Returns - Brentanostraße 27 - D-69434 Hirschhorn
If you have any further questions, please feel free to contact us at service@barefoot-saddle.de or call us at +49 (0) 6272.920 500.